Frequently Asked Questions
Q. Who is Bridgestone / Firestone Information Services?
A. Bridgestone/Firestone Information Services (BFIS) is an operating company of Bridgestone Americas Holding, Inc. (BSAH), the
U.S. subsidiary of Bridgestone Corporation, the world's largest manufacturer of tires and other rubber products.
Q. What services does BFIS provide?
A. BFIS sells information processing and infrastructure-related services for mainframe, mid-range and open systems platforms; network engineering and management
services, and printing and lettershop services.
Q. Does “outsourcing” mean that BFIS will take over my IT department?
A. To the contrary, think of BFIS as an extension of your IT team. Our clients maintain control of their IT strategies and directions in addition to selection, development, delivery and support of their business applications. We afford our clients the benefit of focusing on their core business of delivering business solutions to their company, while we take care of their day-to-day processing and infrastructure requirements.
Q. BFIS competes against many larger, better-known companies. Why should I consider BFIS?
A. We enjoy certain distinct advantages that our larger, better-known competitors find difficult to match. These advantages include: the ability to understand our clients unique requirements and translate them into customized solutions; our extraordinary focus on customer service; world class technical experts whose dedication
match their skill and experience; and very responsive and streamlined administrative and operational procedures. These are the reasons why BFIS competes very effectively against the industry leaders.
Q. We haven’t considered outsourcing our infrastructure. What are some reasons why companies implement this strategy?
A. Reasons vary from enterprise to enterprise. However, we’ve found there are five primary reasons:
- Companies need to reduce operating costs but maintain reasonable service levels.
- Companies lack the resources to simultaneously develop new applications and maintain legacy systems.
- System complexities have outgrown the support capabilities of internal staff.
- Existing facility lacks necessary security, high-availability characteristics, and backup capabilities.
- Corporate directives mandate outsourcing non-core IT functions.
Q. How do we get started?
A. Call us today and get a FREE consultation and you'll receive an Operations Cost Analysis at no charge. We'll strive to give you the best solution at a fraction of the cost.
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